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Trichotillomania Learning Center

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Privacy Policy

Effective January 1, 2009

The Trichotillomania Learning Center (TLC) understands, cherishes and respects the importance of your privacy and safeguarding your personal information. Therefore, TLC does not distribute, sell or give-away your contact information under any circumstances, except when required by law.

The following statement describes the general information-gathering and usage practices of our web site and donation service.

Collecting personal information through our online store:

When you make a purchase from TLC via our online store, TLC, and/or Network for Good, Volusion, and Authorize.net collect a variety of personal information about you in order to properly process your purchase. This personal information may include: name, address, phone, and email address, your credit card information and purchase or donation amount. We may also collect more detailed information about you, such as if you are looking for hair pulling or skin picking information, or are a parent or treatment professional. This information is NOT shared with anyone, under any circumstances.

You may receive future correspondence directly from TLC. We periodically mail event announcements, fundraising solicitations, or other information we feel is relevant toour mission. Our materials are always mailed in a plain envelope, with the return address marked, "TLC, 207 McPherson Street, Suite H, Santa Cruz, CA 95060."

It is unlikely that TLC will need to contact you by phone, but we reserve the right in the event that we need to verify your personal information. If you contact us by email or phone, we may ask you to verify your personal information so that we may respond to your inquiry.

Authorize.net maintains credit card information collected via our Volusion Online Store. TLC does not receive any of your credit card information. We encourage you to view the privacy policies of Volusion and Authorize.net as well. Any information you share with these web sites is subject to their policies and practices and is independent of TLC.

When you register for one of our Events, we collect your personal information such as: name, address, email address, phone number, etc. This information is collected and fees are processed through an event registration vendor who shares the information with TLC. This company does not retain, share, store or use personally identifiable information for any secondary purposes.

Links

TLC provides links to other web sites. We encourage you to view their privacy policies as well. Any information you share with these web sites is subject to their policies and practices and is independent of TLC.

Cookies

Trich.org does not collect cookies, however, Yahoo and Paypal do, when using the Yahoo store. Please review their privacy policy for more specific information.

Protecting personal information

TLC takes every precaution to protect donor information. When users submit sensitive information via our web site, their information is protected both online and off-line. All of our user information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices.

E-Lert email news announcements

TLC offers its own free monthly E-Lert that users may subscribe to of their own accord. Subscribers may choose to unsubscribe at any time and unsubscribe information is located at the bottom of each E-Lert. Individuals who do not subscribe to this service, or who do not explicitly request a subscription, are not subscribed to this monthly E-Lert.

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes to our homepage, this privacy statement, and other places we deem appropriate so our members and web site visitors are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email.

Contacting TLC

If you have any questions about this privacy statement, or the practices of TLC, please contact:

Trichotillomania Learning Center

207 McPherson Street, Suite H
Santa Cruz, CA 95060

Phone: 831-457-1004
Fax: 831-427-5541
info@trich.org

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